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Page: 322
 
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  • Title
  • Anti Plagiarism certificate
  • Declaration
  • Certificate (Guide)
  • Acknowledgement
  • Abstract
  • Contents
  • List of Tables
  • List of Figures
  • Abbreviations
  • 1. Introduction
  • 2. Review of literature
  • 3. Service Quality- Theoretical Framework
  • 4. Service,Quality and its Impact on Satisfaction,Trust,Loyality and commitment
  • Summary and Conclusion
  • Bibliography
  • Appendix