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Thesis Details
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TITLE
CERTIFICATE
DECLARATION
ACKNOWLEDGEMENT
CONTENTS
LIST OF TABLES
LIST OF FIGURES
I. Introduction: Context, Focus And Scope of The Study
The context of the study
Present situation of Hospitals in India
FOCUS OF THE STUDY
Scope of the study
II. Review of Literature: Towards A Theoretical Model of The Study
Review of Empirical studies in the Area of Hospital Administration
Review of studies in Western Countries
Review of Studies in India
Behavioural Studies
Organisational studies
Hospital as a formal organisation
Hospital Goal
Fig 1 Hospital goals
Hospital viewed as a psycho social system
Concept of Organisational Climate
Importance of organisational climate
Structural - Functional Factors
Bureaucratic Model
Human Relations Model
Formalisation
Centralisation
Working Conditions
Leadership
Inter personal relations
Bio-Social factors
Job satisfaction
Patients perception of ward atmosphere
Model of the present study.
Fig 2 Theoretical model of the study
Scope of the study
III. Design And Methodology of The Study
RESEARCH PROBLEM
OBJECTIVES OF THE STUDY
IDENTIFICATION OF MAJOR VARIABLES
EXPLICATION OF KEY CONCEPTS
ORGANISATIONAL CLIMATE
HOSPITAL SETTING
PATIENT
FORMALISATION
CENTRALISATION
WORKING CONDITIONS
COMMUNICATION
LEADERSHIP
INTERPERSONAL RELATIONS
PATIENTS PERCEPTION OF WARD ATMOSPHERE
JOB SATISFACTION.
BIO-SOCIAL BACKGROUND
PILOT STUDY;
UNIVERSE AND SAMPLING
SAMPLING PROCEDURE OF PATIE, NT
TECHNIQUES AND TOOLS OF DAT.4 COLLECTION
1. I.A Sampling procedure of hospital staff
2. 1.B Sampling procedure of patients
a. Documents And Records
b. In Depth Interview Of Staff And Patients.
c. Survey Of Individual Respondents.
1. Scale to measure organisational climate of staff belonging to category I and I1
2.Scale to measure organisational climate of staff belonging to category I11
3.lntewiew -schedule to measure patients perception of ward atmosphere.
VALIDATION OF THE TOOLS OF DATA COLLECTION
PRETEST
DATA COLLECTION
EDITING, CODING AND STATISTICAL 4NALYSIS
DATA ANALYSIS AND INTERPRETATION
CHAPTERISATION
IV. DATA ANALYSIS AND INTERPRETATIONOF OBJECTIVES ONE, TWO AND THREE
IV. Staff Perception of Organisational Climate
3. 1. Intercorrelation matrix
Fig 3 Inter correlation matrix of organisational climate dimensions
FORMALISATION
staff of category I and I1
4. 1.1a Staff perception of formalisation of category I and II
Staff of category 111
5. 1.1b Staff perception of formalisation of category III
Fig 4 Staff perception of formalisation
From the interview with the staff
CENTRALISATION
6. 1.2a Staff perception of centralisation of category I and II
7. 1.2b Staff perception oaf centralisation of category III
Fig 5 Staff perception of centralization
LEADERSHIP
8. 1.3a Staff perception of leadership of category I and II
Fig 6 Staff perception of leadership
9. 1.3b Staff perception of leadership of category III
COMMUNICATION
10. 1.4 Staff perception of communication of category I and II
INTERPERSONAL RELATIONS
11. 1.5 Staff perception of interpersonal relations of category III
Fig 7 Staff perception of communication and interpersonal relations
WORKING CONDITIONS
12. 1.6a Staff perception of working conditions of category I and II
13. 1.6b Staff perception of working conditions of category III
Fig 8 Staff perception of working conditions
ORGANISATIONAL CLIMATE TAKEN AS A MULTI-DIMENSIONALCONSTRUCT
14. 1.7a Staff perception of organisational climate total score of category I and II
15. 1.7b Staff perception of organisational climate total score of category III
Fig 9 Staff perception of organisational climate total score
16. 1.8 The extent of organisational climate perceived by staff belonging to different hierarchies levels in the three types of hospitals
V. DATA ANALYSIS AND INTERPRETATIONOF OBJECTIVE FOUR
V. Influence of Bio-Social Factors And Job Satisfaction On Staff Perception of Organisational Climate
Bio- Social Factors, Job Satisfaction and Organisational climate Dimensions: Correlations
17. 2.1 Intercorrelation matrix of staff perception in government hospital
18. 2.2 Intercorrelation matrix of staff perception in private hospital
19. 2.3 Intercorrelation matrix of staff perception in voluntary hospital
Portrait of Staff of the Three types of Hospitals
20. 2.4 Cross tabulation: Age wise distribution of staff
Fig 10 Age-wise distribution of staff
21. 2.5 Cross tabulation: Education wise distribution of staff
Fig 11 Education-wise distribution of staff
22. 2.6 Cross tabulation: Distribution of staff based on years of experience
23. 2.7 Cross tabulation; Distribution of staff based on marital status Two- Way Anova Tables
Fig 12 Distribution of staff based on years of experience
24. 2.8 Staff perception of organisational climate dimensions in relation to their age group
25. 2.9 Staff perception of organisational climate dimensions in relation to their education
26. 2.10 Staff perception of organisational climate dimensions in relation to their years of experience
27. 2.11 Staff perception of organisational climate dimensions in relation to their marital status
28. 2.12 Correlation: Job satisfaction with organizational climate dimensions in the three types of hospitals
29. 2.13 Staff perception of job satisfaction of category I and II
30. 2.14 Staff perception of Job satisfaction of category III
Relation of job satisfaction with organisational climate
DISCUSSION
31. 2.15 Relation between job satisfaction and organisational climate in the three types of hospitals
VI. DATA ANALYSIS AND INTERPRETATIONOF OBJlECTIVE FIVE
VI. Patients Perception of Ward Atmosphere
Ward Atmosphere Variables and Organisational Climate: Correlations
32. 3.1 Intercorrelation matrix of patients of government hospital
33. 3.2 Intercorrelation matrix of patients of private hospital
34. 3.3 Intercorrelation matrix of patients of voluntary hospital
35. 3.4 Intercorrelation matrix of patients of government, private and voluntary hospitals.
RELATIONSHIP
36. 4.1 Relationship dimension as perceived by the patients
37. 4.2 Relationship as perceived by the patients
38. 4.3 Relationship as perceived by the patients
39. 4.4 Anova-Relationship as perceived by the patients
TREATMENT
40. 5.1 Treatment dimension as perceived by the patients
41. 5.2 Treatment dimension as perceived by the patients
42. 5.3 Anova-Treatment dimension as perceived by the patients
SYSTEM MAINTENANCE
43. 6.1 System maintenance dimension as perceived by the patients
44. 6.2 System maintenance dimension as perceived by the patients
45. 6.3 System maintenance dimension as perceived by the patients
46. 6.4 Anova-System maintenance dimension as perceived by the patients
Fig 13 Patients perception of ward atmosphere dimensions
47. 6.5 Anova-Ward atmosphere as perceived by the patients
Fig 14 Patients perception of ward atmosphere total score
FROM THE INTERVIEW OF PATIENTS
48. 6.6 Relation of ward atmosphere dimensions with organisational climate!
VII. Conclusion: Summary of Major Findings, Resultant Suggestions And Directions For Future Research
Staff Perception Of Organisational Climate In The Three Types OfHospitals.
Difference In Staff Percepion Of Organisational Climate In DifferentHierarchial Levels In Each Type Of Hospital.
Influence Of Bio-Social Factors And Job Satisfaction On Staff Perception OfOrganisational Climate.
Age group
Education
Years of experience
Marital status
Relation of job satisfaction with organisational climate
Relationship
Treatment
System Maintenance
Suggestions Based On The Study
Directions for future Research Studies
BIBILIOGRAPHY
APPENDICES
APPENDIX I Questionnaire for Staff of Category I and I1
APPENDIX II Translation of Questionnaire for Staff of Category 111
APPENDIX III Interview - Schedule for Patients
APPENDIX IV Interview- Guide for Staff
APPENDIX V Interview Guide For Patients