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Page: 353
 
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  • Title
  • Declaration
  • Certificate
  • Certificate (Director)
  • Acknowledgement
  • Contents
  • List of Figures
  • List of Abbreviations
  • Abstract
  • 1. Introduction
  • 2. Review of literature
  • 3. Total quality management - theoratical background, conceptual model and hypotheses
  • 4. Research methodology
  • 5. Analysis & results
  • 6. Research findings and conclusions
  • Bibliography
  • Appendices