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Thesis Details
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278
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Title
Anti Plagiarism certificate
Declaration
Certificate
Abbreviations
Acknowledgement
Contents
Abbreviations
List of Tables
List of Figures
CHAPTER -I INTRODUCTION
CHAPTER – II REVIEW OF LITERATURE
CHAPTER - III SERVICE QUALITY AND CUSTOMER SATISFACTION BETWEEN BSNL AND AIRTELAN OVERVIEW
CHAPTER - IV CUSTOMER FONDNESS TOWARDS BSNL AND AIRTEL AND EVALUATION OF PERFORMANCE APPRISAL INDICATORS
CHAPTER - V COMPARISON OF MODERNISED TELECOM SERVICES AND THE RELATION OF EFFECTS OF ADOPTION OF TRANSACTIONS SCHEMES
CHAPTER - VI PROBLMES OF SERVICE FACITY SYSTEM AND THE SATISFACTION LEVEL OF THE CUSTOMERS OF BSNL AND AIRTEL
CHAPTER - VII SUMMARY OF FINDINGS, CONCLUSIONS AND SUGGESTIONS
BIBLIOGRAPHY
Appendices
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