• HOME
  • Search & Results
  • Full Text
  • Thesis Details
 
Page: 355
 
 Full Screen

  • Title
  • Anti plagiarism certificate
  • Declaration
  • Certificate (guide)
  • Abstract
  • Acknowledgement
  • Contents
  • List of tables
  • List of figures
  • 1. Introduction and research design
  • 2. Review of literature
  • 3. Banking industry
  • 4. Total Quality Management-A Theoretical overview
  • 5. Total Quality Management In Banks- Customer perception
  • 6. Total quality management of public and private Sector banks in Kerala – employee perspective
  • Summary and conclusion
  • Bibliography
  • Appendices