• HOME
  • Search & Results
  • Full Text
  • Thesis Details
 
Page: 303
 
 Full Screen

  • TITLE
  • CERTIFICAE
  • DECLARATION
  • ACKNOWLEDGEMENT
  • CONTENTS
  • LIST OF TABLES
  • LIST OF KEY TERMS
  • 1. INTRODUCTION AND METHODOLOGY
  • 1.1 Communication: An Overview
  • 1.2 Communication in Organisational Management
  • 1.2.1 Classical Approaches
  • Fayols Theory
  • Webers Theory
  • Taylors Theory
  • Communication in Classical Approaches
  • 1.2.2 Human Relations Approaches
  • Maslows Hierarchy of Needs Theory
  • Herzbergs Motivation -Hygiene Theory
  • Communication in Human Relations Approaches
  • 1.23 Human Resources Approach
  • Managerial Grid
  • Likerts System IV
  • Communication in Human Resources Approaches
  • 1.3 Communication and Culture
  • 1.4 Knowledge and Organisations
  • 1.5 Research Problem
  • 1.6 Objectives of the Study
  • 1.7 Hypotheses
  • 1.8 Research Methodology
  • Primary Data
  • Secondary Data
  • 1.9 Limitations of the Study
  • 1.10 Plan of the Study
  • References
  • 2. REVIEW OF LITERATURE
  • References
  • 3. MANAGING KNOWLEDGE
  • 3.1 Knowledge in Organisations
  • 3.2 The DIKW Quartet
  • 33 Knowledge Management Principles
  • 3.4 Explicit and Tacit
  • 3.5 Learning Systems
  • 3.6 Knowledge-based Culture
  • 3.7 Knowledge Work
  • 3.8 Team Work
  • 3.9 Project Work
  • 3.10 Multi-skilled Work
  • 3.11 Power of Customers
  • 3.12 Co-ordination among Peers
  • 3.13 Innovative Culture
  • 3.14 KM Practice
  • References
  • 4. RESEARCH SETTING
  • 4.1 Public Sector in India
  • 4.2 Kerala Scenario
  • 4.3 Communication Scene
  • 4.4 Kochi Refineries Limited
  • 4.4.1 The Vision and Mission
  • 4.4.2 The Products
  • 4.43 The Performance
  • Table 4.1Financial Performance of KRL
  • 4.4.4 The Departments
  • Table 4.2 Departments in KRL. and respective manpower strength
  • 4.4.5 Demographic Profile
  • Table 4.3 Details of Grades of Officers in KRL
  • 4.4.6 Educational Profile
  • 4.4.7 Age Profile
  • Table 4.4 Age Profile of Employees in KRL
  • 4.4.8 Women Employees
  • Table 4.5 Social Profile of Employees in KRL
  • 4.4.9 Scheduled Caste/ Scheduled Tribes
  • 4.4.10 Employee Welfare
  • 4.4.11 Recruitment Pattern
  • 4.4.12 The Social Groups
  • 4.4.13 HRM Department
  • References
  • 5. COMMUNICATION INFRASTRUCTURE
  • 5.1The Telephone
  • Table 5.1Details of Telephone Facility Available to Employees at Workplace
  • Table 5.2Annual Eligibility towards Telephone Expenses at Officers Residences
  • 5.2 The Library
  • 5.3 Periodicals at Home
  • 5.4 Press Clipping Service
  • 5.5 Computers at Work Place
  • 5.6 Computers at Home
  • 5.7 The Channel Music
  • 5.8 Internal Mail
  • 5.9 Notice Boards
  • 5.10 Critique
  • References
  • 6. HUMAN RESOURCES COMMUNICATION
  • 6.1 Performance Appraisal System
  • 6.2 Suggestion Scheme
  • Table 6.1Details regarding the Suggestions Received during 1997-1999
  • 6.3 Employee Grievance Redressal
  • 6.4 Exit Interview
  • 6.5 Letters in House-magazine
  • 6.6 Employee Training
  • Induction
  • Training Targets
  • Training Need Identification
  • Training for Promotee Officers
  • Management Training
  • On-the-job Training
  • Safety Training
  • Hindi Training
  • Job Description
  • 6.7 Professional Updation Scheme
  • Training for Outsiders
  • 6.8 Critique
  • 7. COMMUNICATION IN TEAMS
  • 7.1 Management Committee Meeting
  • 7.2 Morning Meetings
  • 7.3 The Works Committee
  • 7.4 Joint Safety Committee
  • 7. 5 Intra-departmental Meetings
  • 7.6 Parliament Committee
  • 7.7 Womens Committee
  • 7.8 The Collectives and Unions
  • 7.9 Critique
  • References
  • 8. SOCIAL COMMUNICATION IN KRL
  • Part A: Face-to-Face Communication
  • 8.1 Social Interaction Programme
  • 8.2 Discover Refinery Programme
  • 8.3 The Amity
  • 8.4 Departmental Get-togethers
  • 8.5 The JwaIagiri
  • Part B: The Print Medium
  • 8.6 JwalaDhwani: The House -magazine
  • Technical specifications
  • Editorial Board
  • The Correspondents
  • The Monthly Meeting
  • The Communication Strategy
  • Features
  • The Contents
  • Cover Pages
  • Advertisements
  • Reader Survey Results
  • Table 8.1Readers Credibility Pattern of Information Published in JwalaDhwani
  • Table 8.2Readers Perception on the Utility of JwalaDhwani
  • Table 8.3Readers Attitude towards JwalaDhwani
  • Annual Award Function
  • 8.7 Critique
  • References
  • 9. KRL AS A LEARNING ORGANISATION
  • Part A: The Management Approach
  • 9.1 We Culture
  • 9.2 Responsibility Factor
  • 9.3 Communicative Competence
  • 9.4 Delegation of Powers
  • 9.5 Time, Cost, Quality
  • 9.6 Benchmarking
  • 9.7. Informality
  • 9.8 Work Pressure
  • Part B: Case Studies
  • 9.9 Democratisation of Communication
  • 9.10 Using Nature for Communication
  • 9.11 Savings Cost in Cornrnunication
  • 9.12 Critique
  • References
  • 10. CONCLUSIONS AND SUGGESTIONS
  • Suggestions
  • References
  • APPENDIX 1 ORGANOGRAM OF KRL
  • APPENDIX 2 Pay Scales of Officers in KRL
  • APPENDIX 3 Induction Manual of KRL
  • APPENDIX 4 COCHIN REFINERIES LTD
  • APPENDIX 5 Readership Survey Questionnaire for JwalaDhwani
  • SELECT BIBLIOGRAPHY