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Full Screen- TITLE
- DECLARATION
- CERTIFICATE
- ABSTRACT
- PREFACE
- ACKNOWLEDGEMENT
- CONTENTS
- LIST OF TABLES
- LIST OF FIGURES
- GLOSSARY
- 1. INTRODUCTION
- Introduction
- Commercial Bank
- Co-operative Bank
- Commercial Banks Vs Co-operative Banks
- Statement of the Problem
- Objectives of the Study
- Hypotheses
- Methodology and Database
- Significance of the Study
- Review of Literature
- Limitations of the study
- CHAPTER SCHEME
- References
- 2. COMMERCIAL BANKS IN KERALA- AN OVERVIEW
- Evolution of banking in India
- Banking Development in Kerala
- Bank Density –A global Perspective
- Hi –Tech Banking
- Nationalization of Banks
- Banking Sector Reforms
- Banking Ombudsman Scheme
- Management of Non- Performing Assets
- Consolidation in banking industry: Mergers and Acquisitions
- Non-Banking Financial Institutions in Kerala (NBFIs)
- References
- 3. CO- OPERATIVE BANKS IN KERALA –AN OVERVIEW
- Co-operation - A product of the civilized society
- Definitions of Co-operation
- Principles of Co-operation
- International Co-operative Alliance [ ICA]
- Benefits of Co-operation
- Co-operative Movement in India
- Co-operative Movement in Kerala
- Structure of Co-operative Societies
- National Level Co-operative Organizations
- Co-operative Societies and Self-Help Groups
- References
- 4. DEPOSIT MOBILIZATION AND LENDING OPERATIONS OF COMMERCIAL AND CO-OPERATIVE BANKS - AN ANALYSIS
- Performance Analysis of Commercial Banks in the South Zone
- Performance Analysis of Co-operative Banks in the South Zone
- Performance Analysis of Commercial Banks in the Central Zone
- Performance Analysis of Co-operative Banks in the Central Zone
- Performance Analysis of Commercial Banks in the North Zone
- Performance Analysis of Co-operative Banks in the North Zone
- Performance Analysis of Commercial Banks at the State Level
- Performance Analysis of Co-operative Banks at the State Level
- 5. DEPOSIT MOBILIZATION AND LENDING OPERATIONS OF COMMERCIAL AND CO-OPERATIVE BANKS - A COMPARISON
- Comparison of Commercial and Co-operative Banks in the South Zone
- Comparison of Commercial and Co-operative Banks in the Central Zone
- Comparison of Commercial and Co-operative Banks in the North Zone
- Comparison of Commercial and Co-operative Banks at State Level
- 6. CUSTOMER SATISFACTION
- Introduction
- Tables Showing Analysis of Various Parameters Affecting Customer Satisfaction, their Chi-square Tests and their Interpretations
- Table Showing Z –Test and its Interpretations
- 7. SUMMARY OF FINDINGS, CONCLUSIONS AND SUGGESTIONS
- Summary of findings and conclusions
- I. Progress Made in Various Deposits and Lending Schemes of Commercial and Co-operative Banks
- II. Performance Efficiency Comparison by Analyzing the Profitability
- III. Credit–Deposit Ratio Analysis for Ascertaining the Lending Pattern of the State
- IV.Impact of Non-Performing Assets on Commercial and Co-operative banks
- V. Role Played by Commercial and Co-operative Banks for the Economic Development of the State
- VI. Level of Customer Satisfaction
- BIBLIOGRAPHY