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  • TITLE
  • CERTIFICATE
  • DECLARATION
  • ACKNOWLEDGEMENT
  • CONTENTS
  • LIST OF TABLES
  • LIST OF FIGURES
  • I. Introduction: Context, Focus And Scope of The Study
  • The context of the study
  • Present situation of Hospitals in India
  • FOCUS OF THE STUDY
  • Scope of the study
  • II. Review of Literature: Towards A Theoretical Model of The Study
  • Review of Empirical studies in the Area of Hospital Administration
  • Review of studies in Western Countries
  • Review of Studies in India
  • Behavioural Studies
  • Organisational studies
  • Hospital as a formal organisation
  • Hospital Goal
  • Fig 1 Hospital goals
  • Hospital viewed as a psycho social system
  • Concept of Organisational Climate
  • Importance of organisational climate
  • Structural - Functional Factors
  • Bureaucratic Model
  • Human Relations Model
  • Formalisation
  • Centralisation
  • Working Conditions
  • Leadership
  • Inter personal relations
  • Bio-Social factors
  • Job satisfaction
  • Patients perception of ward atmosphere
  • Model of the present study.
  • Fig 2 Theoretical model of the study
  • Scope of the study
  • III. Design And Methodology of The Study
  • RESEARCH PROBLEM
  • OBJECTIVES OF THE STUDY
  • IDENTIFICATION OF MAJOR VARIABLES
  • EXPLICATION OF KEY CONCEPTS
  • ORGANISATIONAL CLIMATE
  • HOSPITAL SETTING
  • PATIENT
  • FORMALISATION
  • CENTRALISATION
  • WORKING CONDITIONS
  • COMMUNICATION
  • LEADERSHIP
  • INTERPERSONAL RELATIONS
  • PATIENTS PERCEPTION OF WARD ATMOSPHERE
  • JOB SATISFACTION.
  • BIO-SOCIAL BACKGROUND
  • PILOT STUDY;
  • UNIVERSE AND SAMPLING
  • SAMPLING PROCEDURE OF PATIE, NT
  • TECHNIQUES AND TOOLS OF DAT.4 COLLECTION
  • 1. I.A Sampling procedure of hospital staff
  • 2. 1.B Sampling procedure of patients
  • a. Documents And Records
  • b. In Depth Interview Of Staff And Patients.
  • c. Survey Of Individual Respondents.
  • 1. Scale to measure organisational climate of staff belonging to category I and I1
  • 2.Scale to measure organisational climate of staff belonging to category I11
  • 3.lntewiew -schedule to measure patients perception of ward atmosphere.
  • VALIDATION OF THE TOOLS OF DATA COLLECTION
  • PRETEST
  • DATA COLLECTION
  • EDITING, CODING AND STATISTICAL 4NALYSIS
  • DATA ANALYSIS AND INTERPRETATION
  • CHAPTERISATION
  • IV. DATA ANALYSIS AND INTERPRETATIONOF OBJECTIVES ONE, TWO AND THREE
  • IV. Staff Perception of Organisational Climate
  • 3. 1. Intercorrelation matrix
  • Fig 3 Inter correlation matrix of organisational climate dimensions
  • FORMALISATION
  • staff of category I and I1
  • 4. 1.1a Staff perception of formalisation of category I and II
  • Staff of category 111
  • 5. 1.1b Staff perception of formalisation of category III
  • Fig 4 Staff perception of formalisation
  • From the interview with the staff
  • CENTRALISATION
  • 6. 1.2a Staff perception of centralisation of category I and II
  • 7. 1.2b Staff perception oaf centralisation of category III
  • Fig 5 Staff perception of centralization
  • LEADERSHIP
  • 8. 1.3a Staff perception of leadership of category I and II
  • Fig 6 Staff perception of leadership
  • 9. 1.3b Staff perception of leadership of category III
  • COMMUNICATION
  • 10. 1.4 Staff perception of communication of category I and II
  • INTERPERSONAL RELATIONS
  • 11. 1.5 Staff perception of interpersonal relations of category III
  • Fig 7 Staff perception of communication and interpersonal relations
  • WORKING CONDITIONS
  • 12. 1.6a Staff perception of working conditions of category I and II
  • 13. 1.6b Staff perception of working conditions of category III
  • Fig 8 Staff perception of working conditions
  • ORGANISATIONAL CLIMATE TAKEN AS A MULTI-DIMENSIONALCONSTRUCT
  • 14. 1.7a Staff perception of organisational climate total score of category I and II
  • 15. 1.7b Staff perception of organisational climate total score of category III
  • Fig 9 Staff perception of organisational climate total score
  • 16. 1.8 The extent of organisational climate perceived by staff belonging to different hierarchies levels in the three types of hospitals
  • V. DATA ANALYSIS AND INTERPRETATIONOF OBJECTIVE FOUR
  • V. Influence of Bio-Social Factors And Job Satisfaction On Staff Perception of Organisational Climate
  • Bio- Social Factors, Job Satisfaction and Organisational climate Dimensions: Correlations
  • 17. 2.1 Intercorrelation matrix of staff perception in government hospital
  • 18. 2.2 Intercorrelation matrix of staff perception in private hospital
  • 19. 2.3 Intercorrelation matrix of staff perception in voluntary hospital
  • Portrait of Staff of the Three types of Hospitals
  • 20. 2.4 Cross tabulation: Age wise distribution of staff
  • Fig 10 Age-wise distribution of staff
  • 21. 2.5 Cross tabulation: Education wise distribution of staff
  • Fig 11 Education-wise distribution of staff
  • 22. 2.6 Cross tabulation: Distribution of staff based on years of experience
  • 23. 2.7 Cross tabulation; Distribution of staff based on marital status Two- Way Anova Tables
  • Fig 12 Distribution of staff based on years of experience
  • 24. 2.8 Staff perception of organisational climate dimensions in relation to their age group
  • 25. 2.9 Staff perception of organisational climate dimensions in relation to their education
  • 26. 2.10 Staff perception of organisational climate dimensions in relation to their years of experience
  • 27. 2.11 Staff perception of organisational climate dimensions in relation to their marital status
  • 28. 2.12 Correlation: Job satisfaction with organizational climate dimensions in the three types of hospitals
  • 29. 2.13 Staff perception of job satisfaction of category I and II
  • 30. 2.14 Staff perception of Job satisfaction of category III
  • Relation of job satisfaction with organisational climate
  • DISCUSSION
  • 31. 2.15 Relation between job satisfaction and organisational climate in the three types of hospitals
  • VI. DATA ANALYSIS AND INTERPRETATIONOF OBJlECTIVE FIVE
  • VI. Patients Perception of Ward Atmosphere
  • Ward Atmosphere Variables and Organisational Climate: Correlations
  • 32. 3.1 Intercorrelation matrix of patients of government hospital
  • 33. 3.2 Intercorrelation matrix of patients of private hospital
  • 34. 3.3 Intercorrelation matrix of patients of voluntary hospital
  • 35. 3.4 Intercorrelation matrix of patients of government, private and voluntary hospitals.
  • RELATIONSHIP
  • 36. 4.1 Relationship dimension as perceived by the patients
  • 37. 4.2 Relationship as perceived by the patients
  • 38. 4.3 Relationship as perceived by the patients
  • 39. 4.4 Anova-Relationship as perceived by the patients
  • TREATMENT
  • 40. 5.1 Treatment dimension as perceived by the patients
  • 41. 5.2 Treatment dimension as perceived by the patients
  • 42. 5.3 Anova-Treatment dimension as perceived by the patients
  • SYSTEM MAINTENANCE
  • 43. 6.1 System maintenance dimension as perceived by the patients
  • 44. 6.2 System maintenance dimension as perceived by the patients
  • 45. 6.3 System maintenance dimension as perceived by the patients
  • 46. 6.4 Anova-System maintenance dimension as perceived by the patients
  • Fig 13 Patients perception of ward atmosphere dimensions
  • 47. 6.5 Anova-Ward atmosphere as perceived by the patients
  • Fig 14 Patients perception of ward atmosphere total score
  • FROM THE INTERVIEW OF PATIENTS
  • 48. 6.6 Relation of ward atmosphere dimensions with organisational climate!
  • VII. Conclusion: Summary of Major Findings, Resultant Suggestions And Directions For Future Research
  • Staff Perception Of Organisational Climate In The Three Types OfHospitals.
  • Difference In Staff Percepion Of Organisational Climate In DifferentHierarchial Levels In Each Type Of Hospital.
  • Influence Of Bio-Social Factors And Job Satisfaction On Staff Perception OfOrganisational Climate.
  • Age group
  • Education
  • Years of experience
  • Marital status
  • Relation of job satisfaction with organisational climate
  • Relationship
  • Treatment
  • System Maintenance
  • Suggestions Based On The Study
  • Directions for future Research Studies
  • BIBILIOGRAPHY
  • APPENDICES
  • APPENDIX I Questionnaire for Staff of Category I and I1
  • APPENDIX II Translation of Questionnaire for Staff of Category 111
  • APPENDIX III Interview - Schedule for Patients
  • APPENDIX IV Interview- Guide for Staff
  • APPENDIX V Interview Guide For Patients