The effects of total quality management practices on key business performance indicators in ISO certified large-scale manufacturing firms in Kerala by developing and validating TQM self- assessment instrument- TOtQual

Accession Number T 3558 
Call Number  
Research Scholar Shafeer PS 
Guide Antony Thomas 
Year 2019 
Centre of Research Department of Commerce, St. Berchmans college Changanacherry 
Scholar Address Shafeer PS Panikkaveetil House, Thalikulam P.O., Thrissur – 680 569. 
Guide Address Dr. Antony Thomas Associate Professor & Research Guide, Research & P.G. Dept. of Commerce,  
Branch of Study Commerce
Keywords Commerce
Total quality management
Quality gurus
Ideas and insights
Quality award models
Employee satisfaction
Customer satisfaction