The impact of service quality on customer satisfaction and patronage intentions: a study on selected public and private sector commercial banks in Kerala

Accession Number T 3456 
Call Number  
Research Scholar Uvais, M 
Guide Sulaiman, E 
Year 2019 
Centre of Research School of Management and Business Studies, Mahatma Gandhi University 
Scholar Address Sri.Uvais M, Rahmath Manzil, Pushpagiri ,Thaliparamba, Kannur- 670 141.  
Guide Address Dr.E. Sulaiman, Associate Professor & Head of the Department,School of Management and Business Studies, M.G. University . Kottayam.  
Branch of Study Management science
Keywords Management Studies
Commercial banks in Kerala
Service satisfaction