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The effects of total quality management practices on key business performance indicators in ISO certified large-scale manufacturing firms in Kerala by developing and validating TQM self- assessment instrument- TOtQual
| Accession Number |
T 3558 |
| Call Number |
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| Research Scholar |
Shafeer PS |
| Guide |
Antony Thomas |
| Year |
2019 |
| Centre of Research |
Department of Commerce, St. Berchmans college Changanacherry |
| Scholar Address |
Shafeer PS Panikkaveetil House, Thalikulam P.O., Thrissur – 680 569. |
| Guide Address |
Dr. Antony Thomas Associate Professor & Research Guide, Research & P.G. Dept. of Commerce, |
| Branch of Study |
Commerce |
| Keywords |
Commerce
Total quality management
Quality gurus
Ideas and insights
Quality award models
Employee satisfaction
Customer satisfaction
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