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Service quality and customer satisfaction-a comparative study of private and public sector banks in Kerala
| Accession Number |
T 3693 |
| Call Number |
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| Research Scholar |
Laly Antoney |
| Guide |
Tharsis Joseph |
| Year |
2019 |
| Centre of Research |
St. Thomas College, Pala |
| Scholar Address |
Smt. Laly Antoney, Edakkalayil,Ramapuram Bazaar P.O.,
Kottayam – 686 576.Ph: 9447805392
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| Guide Address |
Dr. Tharsis Joseph , Researh Guide,P.G. & Research Dept. of
Commerce, St. Thomas College, Pala.
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| Branch of Study |
Commerce |
| Keywords |
Commerce
Service quality
Customer satisfaction
Confirmatory factor analysis
Comparative study
Public sector banks
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