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  • Title
  • Anti Plagiarism certificate
  • Declaration
  • Certificate
  • Abstract
  • Acknowledgement
  • Contents
  • List of Tables
  • List of Figures
  • Abbreviations
  • 1. INTRODUCTION
  • 2. REVIEW OF LITERATURE
  • 3. E-COMMERCE: AN OVERVIEW
  • 4. ANALYSIS OF E-COMMERCE SHOPPING HABITS,PERCEIVED RISK AND PURCHASE INTENTION
  • 5. ANALYSIS OF ELECTRONIC SERVICE QUALITYDIMENSIONS, CUSTOMER SATISFACTION, CUSTOMERLOYALTY AND PROBLEMS IN E-COMMERCE
  • 6. FINDINGS, SUGGESTIONS AND CONCLUSION
  • Bibliography
  • Appendices