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  • Title
  • Anti Plagiarism certificate
  • Declaration
  • Certificate
  • Abstract
  • Acknowledgement
  • Contents
  • List of Tables
  • List of Figures
  • Abbreviations
  • 1. Introduction
  • 2. Review of literature
  • 3. THEORITICAL FRAMEWORK AND BRIEF OUTLINE OFINDIAN TELECOM INDUSTRIES
  • 4. SERVICE QUALITY AND CUSTOMER PERCEPTIONS OF THEINDIAN TELECOM INDUSTRY- A MEASUREMENT MODEL
  • 5. DISCUSSION AND ANALYSIS OF SERVICE QUALITYDIMENSIONS AND HYPOTHESES TESTING
  • Summary and Conclusion
  • Bibliography
  • Appendix