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  • Title
  • Plagiarism Certificate
  • Declaration
  • Certificate
  • Acknowledgement
  • Abstract
  • Contents
  • List of Tables
  • List of Figures
  • Abbreviations
  • 1. Introduction
  • 2. Review of literature
  • 3. Concept of E-governance
  • 4. E-governance initiatives of Kerala
  • 5. Evaluation of E-governance initiatives by users
  • 6. Appraisal of E-governance initiatives by service providers
  • Conclusion
  • Bibliography
  • Appendices