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Full Screen- Title
- Anti Plagiarism certificate
- Declaration
- Certificate
- Abbreviations
- Acknowledgement
- Contents
- Abbreviations
- List of Tables
- List of Figures
- CHAPTER -I INTRODUCTION
- CHAPTER – II REVIEW OF LITERATURE
- CHAPTER - III SERVICE QUALITY AND CUSTOMER SATISFACTION BETWEEN BSNL AND AIRTELAN OVERVIEW
- CHAPTER - IV CUSTOMER FONDNESS TOWARDS BSNL AND AIRTEL AND EVALUATION OF PERFORMANCE APPRISAL INDICATORS
- CHAPTER - V COMPARISON OF MODERNISED TELECOM SERVICES AND THE RELATION OF EFFECTS OF ADOPTION OF TRANSACTIONS SCHEMES
- CHAPTER - VI PROBLMES OF SERVICE FACITY SYSTEM AND THE SATISFACTION LEVEL OF THE CUSTOMERS OF BSNL AND AIRTEL
- CHAPTER - VII SUMMARY OF FINDINGS, CONCLUSIONS AND SUGGESTIONS
- BIBLIOGRAPHY
- Appendices