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Page: 397
 
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  • Title
  • Anti Plagiarism certificate
  • Declaration
  • Certificate
  • Abstract
  • Acknowledgement
  • Contents
  • List of Tables
  • List of Figures
  • Abbreviations
  • 1. Introduction
  • 2. Review of literature
  • 3. HEALTHCARE SECTOR – AN OVERVIEW
  • 4. SERVICE QUALITY DIMENSIONS, PATIENTSATISFACTION AND PATIENT LOYALTY
  • 5. ANTECEDENTS OF PATIENTS’ LOYALTY
  • 6. PATIENT PERCEPTION ON ANTECEDENTSOF PATIENTS’ LOYALTY: COMPARISONBETWEEN PRIVATE HOSPITALS ANDGOVERNMENT HOSPITALS
  • Summary and Conclusion
  • Bibliography
  • Appendices