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Full Screen- Title
- Plagiarism Certificate
- Dedication
- Declaration
- Certificate
- Acknowledgement
- Abstract
- Contents
- List of Tables
- List of Figures
- Abbreviations
- 1. Theoretical and empirical framework of total quality management philosophy
- 2. Quality gurus – ideas and insights
- 3. National and international quality award models
- 4. Review of previous empirical studies
- 5. Scientific bound of the research
- 6. Constructs operationalization
- 7. Developing research hypotheses and conceptual research models
- 8. Analytical framework of the research
- 9. Testing of research hypotheses and development of TQM model
- 10. Contributing factors of TQM practices and key business performance indictors
- 11. Mediation analysis on human resource perspective of TQM practices
- 12. Results analysis and evaluation
- Bibliography
- Appendices