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Page: 304
 
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  • TITLE
  • DECLARATION
  • CERTIFICATE
  • ACKNOWLEDGEMENTS
  • TABLE OF CONTENTS
  • LlST OF TABLES
  • LIST OF DIAGRAMS AND CHARTS
  • LIST OF ABBREVIATIONS
  • I. INTRODUCTION
  • 1.1 Introduction
  • 1.2 Significance of the Study
  • 1.3 Statement of the Problem
  • 1.4 Objectives of the Study
  • 1.5 Hypotheses of the Study
  • 1.6 Methodology
  • 1.7 Limitations
  • 1.8 Chapter Scheme
  • 1.9 Review of the Literature
  • II. PASSENGER TRANSPORT SERVICE
  • 2.1 Introduction
  • 2.2 Evolution and Development
  • 2.3 Growth and Development in India - Modern Period
  • 2.4 Growth and Development in Kerala
  • III. PASSENGER TRANSPORT ENACTMENTS IN KERALA - AN ASSESSMENT
  • 3.1 Introduction
  • 3.2 Regulatory Mechanism
  • IV. EFFECTIVENESS OF MOTOR VEHICLES ACT AND RULES - AN ANALYSIS
  • 4.1 Introduction
  • 4.2 Adherence to Motor Vehicle Rules by the Crews of Passenger Vehicles
  • 4.3 Adherence to MVRs by the Passengers
  • 4.4 Adherence to MVRs by the Providers of the Passenger Service
  • 4.5 Detection of Motor Vehicle Offences
  • 4.6 Pricing in Stage Carriages
  • 4.7 Role of Motor Accident Claim Tribunal in Passenger Service
  • V. REDRESSAL MECHANISM AND ITS EFFECTIVENESS - CONSUMER PROTECTION ACT
  • 5.1 Introduction
  • 5.2 RedressaI Mechanism and Passenger Service
  • 5.3 CDRF in Kerala in the context of Passenger Service
  • 5.4 Perception of Complainants in CDRF
  • VI. PASSENGER TRANSPORT ENVIRONMENT
  • 6.1 Introduction
  • 6.2 Role of Passengers
  • 6.3 Role of Passenger Service Providers
  • VII. FINDINGS, RECOMMENDATIONS AND CONCLUSION
  • 7.1 Introduction
  • 7.2 Findings
  • 7.3 Recommendations
  • 7.4 Conclusion
  • REFERENCE LIST
  • APPENDICES
  • APPENDIX - 1
  • APPENDIX - 2
  • APPENDIX - 3
  • APPENDIX - 4
  • APPENDIX - 5
  • APPENDIX - 6
  • APPENDIX - 7