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Title
CERTIFICATE
DECLARATION
CONTENTS
ACKNOWLEDGEMENT
List of Tables
List of Figure
List of Abbreviations
I Introduction
1.1.0. Statement of the problem
1.2.0. Need and Significance of the Study
1.3.0. Human resources management - Review of related studies.
1.4.0. Objectives of the study.
1.5.0. Hypotheses of the study.
1.6.0. Methodology of. the study
1.6.1. Sources of data
1.6.2. Sample design.
Table 1.1 Organizational strength of the Commercial Taxes Department of Kerala
Table 1.2 Circle- wise Classification of employees
Table 1.3 Category-wise classification of employees
Table 1.4 Table showing Sample Design
1.7.0. Collection of data
1.8.0. Analysis of data
1.9.0. Limitations of the study.
1.10. Presentation of the report
References
II Commercial Taxes Department of Kerala An Overview
Fig. 2. 1 Organizational structure of Commercial Taxes Department of Kerala. .
Table 2.1 Organizational strength of the Commercial Taxes Department of Kerala
2.1.0. Functions of Commercial Taxes Department
2.1.1. Head office
2.1.2. Assessment
2.1.3. Appeals
2.1.4. Intelligence
2.1.5. Revision
2.1.6. Audit and inspection
2.1.7. Check posts
2.1.8. Licensing under the Kerala Money Lenders Act
2.2.0. Brief history of sales tax in Kerala
2.3.0. Statutes administered and monitored by the Commercial Taxes Department of Kerala
2.3.1. The Central Sales Tax Act, 1956
2.3.2. The Kerala General Sales Tax Act, 1963
2.3.3. The Kerala Tax on Entry of Goods in to Local Areas Act, 1994
2.3.4. The Kerala Agricultural Income Tax Act. 1991
Table 2.2 Compounded rate of Agricultural Income Tax
2.3.5. The Kerala Surcharge on Taxes Act, 1957
2.3.6. The Kerala Tax on Luxuries Act, 1976
2.3.7. The Kerala Money Lenders Act, 1958
2.3.8. The Kerala Value Added Tax Act, 2003
2.4.0. Recent trends in sales tax collection
Table 2.3 Percentage of different tax incomes on the states total tax revenue
2.4.1. Share of sales tax contribution to states exchequer
Table 2.4 Share of sales tax contribution to states exchequer
Fig. 2.2 Percentage of different tax incomes on the states total tax revenue
2.4.2. Annual growth rate in collection of sales tax
Table 2.5 Annual Growth Rate in Collection of sales Tax
Fig. 2.3 Annual growth rate in collection Tax
2.4.3. Commodity wise collection of sales tax
Table 2.6 Commodity-wise Sales tax collection (Including C.S.T & G.S.T)
III Human Resources Management - Survey of Research and Literature
3.1.0. Functional areas of Human Resources Management
3.1.1. Human Resources planning
3.1.2. Recruitment and selection
3.1.3. Training and development
3.1.4. Performance appraisal promotion and transfers
3.1.4. (i) performance appraisal
3.1.4. (ii) Promotion
3.1.4. (iii) transfer
3.1.5. Salary administration and welfare measures
3.1.5. (i) Salary administration
3.1.5. (ii) Welfare measures
3.1.6. Human relations
3.1.7. Employee morale and job satisfaction
References
IV Analysis of Data and Testing of Hypotheses
4.1.0. Profile of the respondents
4.1.1. Age
Table 4.1 Age-wise distribution of employees
4.1.2. Sex
Table 4.2 Sex- wise distributions of sample respondents
4.1.3. Rural urban background
Table 4.3 Rural / urban background of employees
4.1.4. Academic qualification
Table 4.4 Educational background of employees
4.1.5. Professional qualification
Table 4.5 Professional qualification-wise distribution of employees
4.1.6. Total experience in the department
Table 4.6 Total experience-wise classification of respondents
4.1.7. Experience in the present post
Table 4.7 Present experience-wise Classifications of respondents
4.1.8. Way of reaching the present pest
Table 4.8 Direct recruitment. promotion wise classification of respondents
4.2.0. Analysis of variables
4.2.1. Identification of variables and items coming under each variable
4.2.1. (i) Recruitment and selection (v1)
4.2.1. (ii) Training and development (v2)
4.2.1. (iii) Salary administration promotion and transfers (v3)
4.2.1. (iv) Work environment and welfare measures (v4)
4.2.1. (v) Human relations (v5)
4.2.1. (vi) Job satisfaction (v6)
4.2.2. Collection of data
4.3.0. Analysis of data
4.3.1. Mode of evaluation
Table 4.9 Identified variables and items
4.3.1. (i) Level I: Poor Practices Continuum
4.3.1. (ii) Level II: Mediocre Practices Continuum
4.3.1. (iii) Level III: Fair Practices Continuum
4.3.1. (iv) Level IV: Excellent Practices Continuum
4.3.2. Item-wise analysis of variables
4.3.2. (i) Variable I- Recruitment and Selection
Table 4.10 Variable I -Recruitment and selection
Fig. 4.1 Error Bar Variable I- Recruitment and Selection.
Fig. 4.2 Profile graph Variable I- Recruitment and Selection
4.3.2. (ii) Variable II- Training and Development
Table 4.11 Variable II-Training and development (items 2.1 to.2.11)
Table 4.12 Variable II-Training and development (items 2.12 to 2.21)
Fig. 4.3 Error Bar Variable II- Training and development
Fig. 4.4 Profile Graph Variable II -Training and Development
4.3.2. (iii) Variable III- Salary Administration, Promotion and Transfers
Table 4.13 Variable III-Salary administration promotion and transfers.
Fig. 4.5 Error Bar Variable III- Salary administration, Promotion and transfers
Fig. 4.6 Profile Graph Variable III -Salary administration Promotion and Transfers
4.3.2. (iv) Variably. IV- Work Environment and Welfare Measures
Table 4.14 Variable IV-Work environment and welfare measures
Fig. 4.7 Error Bar Variable IV - Work environment and welfare measures
Fig. 4.8 Profile graph Variable IV- Work Environment and Welfare measures
4.3.2. (v) Variable V- Human Relations
Table 4.15 Variable V-Human relations
Fig. 4.9 Error Bar Variable. V-Human Relations
Fig. 4.10 Profile graph Variable V-Human Relations
4.3.2. (vi) Variable VI- Job Satisfaction
Table 4.16 Variable VI-Jobs satisfaction
4.3.2. (vii) Variable VII-Human Resources Management.
Fig. 4. 11 Error Bar Variable VI- Job Satisfaction
Fig. 4.12 Profile Graph Variable VI -Job satisfaction
Table 4.17 Item wise Analysis of variables Variable VII-Human Resources Management
Fig. 4.13 Error Bar Variable VII-Human Resources Management
Fig. 4.14 Profile graph Variable VII-Human Resources Management.
4.3.3. Analysis Of Variance (ANOVA)
Table 4.18 Mean scores of variable-VII Human Resources Management.
Table 4.19 Analysis of variance (variable- VII Human Resources Management)
Table 4.20 Post hoc analysis (Variable VII Human Resources Management)
4.3.3. (i) Recruitment and Selection
Table 4.21 Mean score of Variable I --Recruitment and Selection
Table 4.22 Analysis of variance (Variable I -Recruitment and selection)
4.3.3. (ii) Training and Development
Table 4.23 Post hoe analysis (Variable I -Recruitment and selection)
Table 4.24 Mean scores of variable-II Training and Development
Table 4.25 Analysis of variance table (Variable-II Training and Development)
4.3.3. (iii) Salary Administration, Promotion and Transfers
Table 4.26 Mean scores of variable III Salary administration. Promotion and Transfers seers
Table 4.27 Analysis of variance (Variable-III Salary administration, promotion and transfers)
4.3.3. (iv) Work Environment and Welfare Measures
Table 4.28 Post hoc analysis (Variable-III Salary administration, Promotion and Transfers)
Table 4.29 Mean scores of variable-IV Work environment and Welfare measures
Table 4.30 Analysis of variance (Variable-IV Work environment and Welfare measures)
4.3.3. (v) Human Relations
Table 4.31 Mean score of variable-V Human relations
Table 4.32 Analysis of variance (Variable-V Human relations)
4.3.3. (vi) Job Satisfaction
Table 4.33 Mean score of variable-VI Job satisfaction
Table 4.34 Analysis of variance table (Variable-V I Job satisfaction)
4.3.4. Correlation Analysis
Table 4.35 Post hoc analysis (Variable-VI Job Satisfaction)
Table 4.36 Correlation matrixes of seven variables selected for the study.
4.3.5. Multiple Regression Analysis (Predictor Equations)
Table 4.37 Multiple Regressions
Table 4.38 One variable predictor equations (standardised)
4.3.6. Factor Analysis
4.3.6. (i) Test of Reliability
Table 4.39 Test of reliability
4.3.6. (ii) Test of Validity
Table 4.40 Test of validity
4.3.6. (iii) Communality
4.3.6. (iv) Eigen Values and Percentage of Variance Explained
Table 4.41 Communalities
Table 4.42 Total variance explained
4.3.6. (v) Factor Loadings
Table 4.43 Rotated factor matrix
4.4.0. Tenability of the Hypotheses
Reference
V Findings, Conclusions and Suggestions
5.1.0. The Study in Retrospect
5.2.0. Identification of Variables and Items Coming Under Each Variable
5.3.0. Profile of the Employees
5.4.0. Analysis of Data
5.4.1. Mode of Evaluation
5.4.1. (i) Level I: Poor practices continuum
5.4.1. (ii) Level II: Mediocre practices Continuum.
5.4.1. (iii) Level III: Fair practices Continuum
5.4.1. (iv) Level IV: Excellent practices Continuum.
5.4.2. Item-Wise Analysis of Variables
5.4.3. Analysis of Variance (ANOVA)
5.4.4. Correlation Analysis
5.4.5. Multiple Regression Analysis (Predictor Equations)
5.4.6. Factor Analysis
5.5.0. Tenability of the Hypotheses
5.6.0. Suggestions
5.6.1. Recruitment and Selection
5.6.2. Training and Development
5.6.3. Salary Administration Promotion and Transfers
5.6.4. Work Environment and Welfare Measures
5.6.5. Performance Appraisal
5.6.6. Human Relations
5.7.0. Scope for Further Research
BIBILIOGRAPHY
APPENDICES
APPENDIX I INTREVIEW SCHEDULE
APPENDIX II LIST OF OFFICES OF THE COMMERCIAL TAXES DEPARTMENT OF KERALA