Online Thesis Search Results

TITLE
CERTIFICATE
DECLARATION
ACKNOWLEDGEMENT
CONTENTS
LIST OF ABBREVIATIONS
LIST OF TABLES
1. WORKING OF CONSUMER PROTECTION AND GUIDANCE SOCIETIES IN KERALA - AN EVALUATION
INTRODUCTION
Statement of the problem
Significance of the study
Scope of the study
Objectives of the study
Hypotheses
Research methodology
Sample design
1.1 Number of CP&G Societies in Kerala selected for the study
1.2 Number of CP&G Societies in Kerala selected for the study of Governing Body Members
Tools of analysis
1.3 Number of Consumer selected for the study from Kerala
Definitions of the terms used in the study
Limitations of the study
Presentation of the study
2. REVIEW OF STUDIES ON WORKING OF CONSUMER PROTECTION AND GUIDANCE SOCIETIES
Reference Works
Media
Consumer Finance
Consumer Goods and Services
Consumer Laws
Consumer Education
Consumer Movement
Consumer Information-Research-Testing
Consumer Affairs
Marketing Management and Consumer Behaviour
3. PRESENT STATE OF AFFAIRS OF CONSUMER RIGHTS IN INDIA AND THEIR ENFORCEABILITY - A STOCK TAKING
Consumers right to basic needs
Right to food
Right to clothing
Right to shelter
Consumers right to safety
Consumers right to choice
Consumers right to information
Consumers right to consumer education
Consumers right to redressal
Consumers right to representation
Consumers right to healthy environment
CONCLUSION
4. HISTORICAL DEVELOPMENT OF CONSUMER PROTECTION AND GUIDANCE SOCIETIES
Industrial revolution and consumer protection and guidance
Marketing development and consumer protection and guidance
Meaning of consumer, consumer protection and consumer guidance
U.S reflections on consumer protection and guidance
British reflections on consumer protection and guidance
Russian reflections on consumer protection and guidance
Consumer Protection and Guidance in India.
The Post Independence Period
Voluntary Consumer Organisations and Consumer Protection and Guidance
Consumer Protection and Guidance in Kerala
5. EVOLUTION OF THE FUNCTIONS OF CONSUMER PROTECTION AND GUIDANCE SOCIETIES
Introduction
Consumer education
Consumer Guidance
Consumer Protection
CONCLUSION
6. FORMATION AND MANAGEMENT OF CONSUMER PROTECTION AND GUIDANCE SOCIETIES IN KERALA - LEGAL FORMALITIES
Meaning of CP&G Society
Formation of CP&G Society
Registration of CP&G Societies in Kerala
Restrictions regarding the selection of name
Registered office of the CP&G Society
Objects of CP&G Society
Governing Body of CP&G Society
General meetings and minutes of proceedings of such meetings
Meeting of the general body
Powers and duties of the Managing Committee
Functions of President and Vice-President
Duties of Secretary
Functions of the Treasurer
Meeting of the Managing Committee
Voting
Procedure for meetings
Amendments
Vesting of the property of the CP&G Society
Litigations for and against CP&G Society
Records to be kept by the CP&G Society
Balance Sheet and Audit of Accounts
Membership of CP&G Society
Membership fees
Register of members
Rights of members
Liabilities of members
Termination of Membership
Alteration, Extension or Abridgement of the Purpose of the society
Power to call for the accounts and inspection of books by State Government
Power of the State Government to fine any member of the governing body or servant of the society
Amendments to memorandum of association or the rules and regulations of asociety
Dissolution of societies and adjustment of their affairs
7. EVALUATION OF FUNCTIONS AND ASSESSMENT OF PROBLEMS OF CONSUMER PROTECTION AND GUIDANCE SOCIETIES IN KERALA
Introduction
Section A
Area of operation
7.1 Classification of CP&G Societies in Kerala according to the area of operation
Nature of accommodation
7.2 Classification of CP&G Societies in Kerala on the basis of nature of accommodation
Section B
Consumer Education
Source: Survey data
7.3 Functional performance of CP&G Societies in Kerala with regard to Consumer Education
Consumer Guidance
Source: Survey data
7.4 Functional performance of CP&G Societies in Kerala with regard to consumer guidance
Consumer protection programmes
7.5 Functional performance of CP&G Societies in Kerala with regard to consumer protection programmes
Services provided to consumers
7.6 Functional performance of CP&G Societies in Kerala with regard to services provided to consumers
Section C
Administrative Problems
7.7 Administrative Problems faced by CP&G Societies in Kerala
Financial problems
7.8 Financial problems faced by CP&G Societies in Kerala
Problems from consumers/complainants
7.9 Problems faced by CP & G Societies in Kerala from Consumers / Complainants
Problems from the Business Community
7.10 Problems faced by CF &G Societies in Kerala from Business Community
CONCLUSIONS
8. PERFORMANCE OF GOVERNING BODY MEMBERS OF CONSUMER PROTECTION AND GUIDANCE SOCIETIES IN KERALA
Introduction
Section A
Representation of male and female in the governing body of CP&G Societies in Kerala
8.1 Representation of male and female in the governing body of CP&G Societies in Kerala.
Level of education
8.2 Educational qualification of governing body members of CP&G Societies in Kerala
Occupational status
Annual income
8.3 Occupational status of governing body members of CP & G Societies in Kerala
8.4 Annual income of governing body members of CP&G Societies in Kerala
Political inclination
Section B
Length of service
New membership
8.5 Length of service of members in the governing body of CP&G Societies in Kerala
Acquisition of basic concepts of consumer protection and guidance
Nature of acquisition of the basic concepts of consumer protection and guidance
8.6 Nature of acquisition of the basic concepts of consumer protection and guidance by members of CP&G Societies in Kerala
Awareness of various schemes for consumer protection and guidance
Availability of periodical reports
Review of the performance of the schemes implemented
8.7 Availability of periodical reports to governing body members of CP&G Societies in Kerala
Participation in the Governing Body Meetings
8.8 Review of the performance of the schemes implemented by the society by the members of CP&G Societies in Kerala
8.9 Reasons for non-participation by the members in the governing body meetings of CP&G Societies in Kerala
Priority in decision-making
8.10 The priority factors of the governing body members for the decision making in the governing body meetings of CP&G Societies in Kerala
Critical analysis of Audit Report
CONCLUSIONS
9. CONSUMERS PERCEPTION WITH REGARD TO MARGIN FREE MARKETS RUN UNDER THE CONTROL AND GUIDANCE OF CONSUMER PROTECTION AND GUIDANCE SOCIETIES IN KERALA
Section A
Section B
9.1 Ranking of features of margin free market in the order of convenience to consumers
9.2 Nature of the price charged in the margin free market
9.3 Whether the Consumers noticed reduction in prices only for certain fast moving items
9.4 How the margin free markets operate at low margin
9.5 Suggestions of Consumers for improving the performance of margin free markets
CONCLUSIONS
10. FINDINGS AND SUGGESTIONS
FINDINGS OF THE STUDY
Functions performed by CP&G Societies in Kerala. (Discussion of the firsthypothesis)
Problems faced by CP&G Societies in Kerala. (Discussion of the secondhypothesis)
Performance of governing body members of CP&G Societies in Kerala (Discussion of the third hypothesis)
Consumers perception with regard to margin free markets run under thecontrol and guidance of CP&G Societies in Kerala
Suggestions of the study
APPENDIX I INTERVIEW SCHEDULE -CONSUMER PROTECTION AND GUIDANCE SOCIETIES
APPENDIX II INTERVIEW SCHEDULE-GOVERNING BODY MEMBERS
APPENDIX III INTERVIEW SCHEDULE-CONSUMERS
BIBLIOGRAPHY