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Full Screen- Title
- Plagiarism Certificate
- Declaration
- Certificate
- Acknowledgement
- Abstract
- Contents
- List of Tables
- List of Figures
- Abbreviations
- 1. Introduction
- 2. Review of literature
- 3. Overview of India post, service quality and customer satisfaction
- 4. Demographic statistics
- 5. Financial characteristics of India post customers and evaluation of India post services
- 6. Determinants of the service quality of India post
- 7. Customer satisfaction of India Post financial products
- Conclusion
- Appendices
- Bibliography