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Page: 314
 
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  • Title
  • Declaration
  • Certificate
  • Acknowledgement
  • Abstract
  • Preface
  • Contents
  • List of Tables
  • List of Figures
  • 1. Introduction
  • 2. Evolution growth and development of State Bank of Travancore and Federal Bank
  • 3. Customer service - Concept and theory and practice
  • 4. Comparative analysis of customer service in State Bank of Travancore and Federal Bank Ltd
  • 5. Analysis of Managers' views on customer service in banks
  • 6. Findings, recommendations and conclusion
  • Bibliography
  • Appendices