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Thesis Details
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TITLE
DECLARATION
CERTIFICATE
ACKNOWLEDGEMENTS
TABLE OF CONTENTS
LlST OF TABLES
LIST OF DIAGRAMS AND CHARTS
LIST OF ABBREVIATIONS
I. INTRODUCTION
1.1 Introduction
1.2 Significance of the Study
1.3 Statement of the Problem
1.4 Objectives of the Study
1.5 Hypotheses of the Study
1.6 Methodology
1.7 Limitations
1.8 Chapter Scheme
1.9 Review of the Literature
II. PASSENGER TRANSPORT SERVICE
2.1 Introduction
2.2 Evolution and Development
2.3 Growth and Development in India - Modern Period
2.4 Growth and Development in Kerala
III. PASSENGER TRANSPORT ENACTMENTS IN KERALA - AN ASSESSMENT
3.1 Introduction
3.2 Regulatory Mechanism
IV. EFFECTIVENESS OF MOTOR VEHICLES ACT AND RULES - AN ANALYSIS
4.1 Introduction
4.2 Adherence to Motor Vehicle Rules by the Crews of Passenger Vehicles
4.3 Adherence to MVRs by the Passengers
4.4 Adherence to MVRs by the Providers of the Passenger Service
4.5 Detection of Motor Vehicle Offences
4.6 Pricing in Stage Carriages
4.7 Role of Motor Accident Claim Tribunal in Passenger Service
V. REDRESSAL MECHANISM AND ITS EFFECTIVENESS - CONSUMER PROTECTION ACT
5.1 Introduction
5.2 RedressaI Mechanism and Passenger Service
5.3 CDRF in Kerala in the context of Passenger Service
5.4 Perception of Complainants in CDRF
VI. PASSENGER TRANSPORT ENVIRONMENT
6.1 Introduction
6.2 Role of Passengers
6.3 Role of Passenger Service Providers
VII. FINDINGS, RECOMMENDATIONS AND CONCLUSION
7.1 Introduction
7.2 Findings
7.3 Recommendations
7.4 Conclusion
REFERENCE LIST
APPENDICES
APPENDIX - 1
APPENDIX - 2
APPENDIX - 3
APPENDIX - 4
APPENDIX - 5
APPENDIX - 6
APPENDIX - 7