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Full Screen- Title
- Declaration
- Certificate
- Acknowledgement
- Abstract
- Preface
- Contents
- List of Tables
- List of Figures
- 1. Design of the Study
- 2. Review of Earlier studies
- 2.1 Studies relating to the financial performance of banks
- 2.2 Studies Relating to Customer Satisfaction of Banks
- 3. Theoretical Frame work
- 4. Profile of Indian banking industry
- 5. Financial health and Soundness of Banks
- 5.1 Capital Adequacy of Banks
- 5.2 Asset Quality Performance of Banks
- 5.3 Liquidity Position of Banks
- 5.4 Growth Performance of Banks
- 6. Managerial efficiency and Earnings quality of Banks
- 6.1 Managerial Efficiency of Banks
- 6.2 Earnings Quality of Banks
- 7. Social banking performance
- 8. Customer service and satisfaction
- 8.1 Demographic Profile and Customer Perception
- 8.2 Customer Satisfaction
- 8.3 Purpose of opening an account with the bank and Customer Satisfaction
- 9. Overall performance and rating of Banks under FHES model
- 10. Findings, Conclusions and Suggestions
- Bibliography
- Appendices