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Page: 382
 
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  • Title
  • Anti Plagiarism Certificate
  • Declaration
  • Certificate
  • Acknowledgement
  • Contents
  • List of Tables
  • List of Figures
  • Abbreviations
  • 1. INTRODUCTION
  • 2. REVIEW OF LITERATURE
  • 3. BPO: AN OVERVIEW
  • 4. EXPLORING THE DIMENSIONS OF ATTRITION
  • 5. EXPLORING THE DIMENSIONS OF RETENTION
  • 6. EFFECT OF EMPLOYEE JOB SATISFACTION ANDORGANIZATIONAL COMMITMENT ONEMPLOYEE INTENTION TO QUIT AND STAY
  • 7. SUMMARY OF FINDINGS AND IMPLICATIONS
  • Bibliography
  • Appendices