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Page: 232
 
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  • Title
  • Plagiarism Certificate
  • Declaration
  • Certificate
  • Abstract
  • Acknowledgement,
  • Contents
  • List of Tables
  • List of Figures
  • Abbreviations
  • 1. Introduction
  • 2. Review of literature
  • 3. Antecedents and descendants of customer satisfaction – Assessment and evaluation
  • 4. Model: antecedents and descendants of customer satisfaction
  • Summary and Conclusion
  • Bibliography
  • Appendices