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Page: 271
 
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  • Title
  • Plagiarism Certificate
  • Declaration
  • Certificate
  • Acknowledgement
  • Contents
  • List of Tables
  • List of Figures
  • Abbreviations
  • 1. Introduction
  • 2. Review of literature
  • 3. Theoretical framework
  • 4. Assessment of service quality of commercial banks
  • 5. Assessment of customer satisfaction and patronage intentions
  • 6. Influence of service quality on customer satisfaction and patronage intentions
  • Conclusion
  • Bibliography
  • Appendices