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Full Screen- Title
- Declaration
- Certificate (Guide)
- Certificate (Director)
- Acknowledgement
- Abstract
- Preface
- Contents
- List of Tables
- Abbreviations
- TQM diagram
- 1. Introduction
- 2. Total quality management – A theoretical review
- 3. Higher secondary school education in Kerala
- History of school education in Kerala
- Educational development in Travancore-Cochin and Malabar area
- Evolution of Plus two in India
- Evolution of Plus two in Kerala
- Enrollment in higher secondary schools
- Quality up gradation in school education
- Right to Education Act
- 4. Continuous improvement – The route to TQM (Total quality management)
- 5. Team work – The binding factor in TQM (Total quality management)
- 6. Customer satisfaction – An assessment
- 7. Problems in the implementation of TQM (Total quality management)
- 8. Summary of findings, suggestions and conclusion
- Bibliography
- Appendices