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Page: 342
 
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  • Title
  • Declaration
  • Certificate
  • Abstract
  • Acknowledgement
  • List of Abbreviations
  • Contents
  • List of Tables
  • List of Figures
  • 1. Introduction
  • 2. Review of literature
  • 3. E-banking to internet banking - A glimpse
  • 3.2 Evolution of e-banking
  • 3.3 The concept of e-banking
  • 4. User awareness, extent of use and adoption of Internet banking
  • 4.2 User awareness and extent of use of Internet banking
  • 4.3 Reasons which limit the use of Internet banking
  • 4.4 Technology acceptance model (TAM) constructs of Internet banking
  • 5. Risk and security features in Internet banking
  • 5.1 Precautions for safe use of Internet banking
  • 5.2 Security features in Internet banking
  • 6. Service quality, customer satisfaction and problems in Internet banking
  • 6.1 Service quality dimensions and their effect on customer satisfaction
  • 6.2 Problems and their effect on customer satisfaction
  • 7. Summary of findings and implications
  • Bibliography
  • Appendices