Service quality and customer satisfaction-a comparative study of private and public sector banks in Kerala

Accession Number T 3693 
Call Number  
Research Scholar Laly Antoney 
Guide Tharsis Joseph 
Year 2019 
Centre of Research St. Thomas College, Pala 
Scholar Address Smt. Laly Antoney, Edakkalayil,Ramapuram Bazaar P.O., Kottayam – 686 576.Ph: 9447805392  
Guide Address Dr. Tharsis Joseph , Researh Guide,P.G. & Research Dept. of Commerce, St. Thomas College, Pala.  
Branch of Study Commerce
Keywords Commerce
Service quality
Customer satisfaction
Confirmatory factor analysis
Comparative study
Public sector banks