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Page: 464
 
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  • Title
  • Declaration
  • Certificate
  • Acknowledgement
  • Abstract
  • Abbreviations
  • Glossary
  • Contents
  • List of Tables
  • List of Figures
  • 1. Introduction
  • 2. Review of literature
  • 3. Technology in banking sector
  • 4. Technology adoption: Theories and models
  • 5. Data analysis I: User profile and their perceptions
  • 6. Data analysis II: Adoption of SSBT services
  • 7. Data analysis III: Customer satisfaction and problems in SSBT
  • 8. Summary of findings, suggestions and conclusions
  • Bibliography
  • Appendices